| Bike = motorcycle,
motorbike, trike, ATV (all terrain vehicle), motorcycle &
sidecar – outfit, scooter |
| What type
of equipment do you use to transport motorcycles? |
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MTL moves
your motorcycle using a range of specialised equipment. Local
deliveries are carried out using purpose build and modified
vehicles and trailers. Interstate, overseas and long distance
moves are carried out using specially designed and fitted out
trucks/ taut liners, vans and trailers. |
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| What steps
are involved when Motorcycle Transport & Logistics transports
my bike? |
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The transport of your bike will
be scheduled according to the dates on your Booking Order (Bill
of Lading). After a truck has been assigned, you will receive
a call from the driver or terminal to confirm a collection date
and time. When the driver collects your bike he will perform
a detailed inspection. Both the person releasing the bike and
the driver will sign this Bill of Lading. The same Bill of Lading
will be present on delivery so that the bike can be re-inspected
before released. The driver or terminal should again call 12-24
hours in advance to schedule the delivery of the bike. |
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| How far in
advance do I need to schedule my transport with Motorcycle Transport
& Logistics? |
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For local
moves we can transport your bike at short notice.
For regional and interstate moves we ask that you attempt to
order transportation service at least 10 days prior to your
requested pick-up date. By placing your order in advance, we
have a greater chance of picking up your bike on or as close
as possible to your requested date. When your bike is being
moved interstate we like to collect it 2 to 3 days before transportation.
We always do our very best to comply with customers needs, collecting
and delivering at the desired times and dates, unfortunately
we are unable to provide a guarantee due to the nature of the
business. |
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| How long
does it take to transport a bike with Motorcycle Transport &
Logistics? |
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There are several
factors that can affect transportation times:
• Varying collection times
• The distance of the bike transportation
• Weather conditions, traffic, vehicle maintenance
• Public holidays
• Geographic location
Generally, coast to coast moves or to northern regions
of the continent allow between 7 to 10 working days. Transit
times up and down the east coasts allow 4 to 5 working days.
To Tasmania out of Melbourne, allow 2 to 4 working days depending
on destination. Inclement weather, traffic and vehicle maintenance
depending on their severity may lengthen transit time.
Trip planning and route coordination
is determined by current orders. For example, if your vehicle
is the last to load and the first to unload, the transit time
will be drastically reduced. If your bike is the first to
load and the last to unload, the transportation time will
be lengthened.
Express service available to some destinations at an extra
cost. |
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| Does Motorcycle
Transport & Logistics door to door service? |
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Yes. We pride ourselves in our door
to door service. Your bike will be collected as close to your
desired location as possible. In some cases we may ask that
you meet our vehicle at a mutually convenient location that
has a large parking area. This may be due to the large size
of the truck / van -trailer combination and the inability to
manoeuvre through some streets and under some bridges, wires
and branches.
The driver will call you to confirm your address and discuss
accessibility. |
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| What happens
if I’m not available when the truck comes to deliver the
bike? |
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We try to keep
each customer well informed during the entire shipping process.
It is our policy to call the customer 12 to 24 hours in advance
of collection or delivery to establish a more accurate estimated
time of arrival and to work out specific directions.
We ask that you make yourself as available
as possible. In some cases, your local bike shop can be a
collect or delivery point by arrangement with the manager
or owner of the bike shop.
In the event you are not able to take
possession of your bike upon delivery, your bike will be placed
at a terminal as close to your home as possible. If your bike
is placed at a depot, you, the customer, will be responsible
for all depot and holding costs. Even though a bike is placed
at a depot, it is still possible to provide door delivery
to your desired designation at an additional cost.
Depot Service:
With depot Service your bike will either be picked up or delivered
to a depot. While we try to find a depot as close to your
home as possible, usually within 20 miles, this distance is
not guaranteed. |
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| What forms
of payment are accepted? |
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Prepayment
by electronic fund transfer ( E.F.T) or using one of the major
credit cards. At collection,
payment can be made with bank cheque, money order, cash, credit
cards (Visa, MasterCard and Bankcard), these cards incur a
3.5% processing fee. You will need to pay the freight charges
in full before your vehicle(s) is delivered. |
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| Can I send
parts and other equipment with my bike? |
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As a rule,
No when the bike is moved as rolling stock. Only items that
fit securely within a properly fitted saddle bag, carry packs
or panniers are permitted. These items are not covered by transport
insurance. In some circumstances,
when the bike is crated and small parts or equipment can be
securely fastened to the base of the crate, they may be moved
with the bike. Any damage to your bike by these items are
not covered by insurance.
Generally in cases where engines or
larger items are to be transported, they securely fastened
to a pallet, shrink wrapped and freighted separately transported
to their destination |
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| Is Motorcycle Transport &
Logistics insured? |
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Yes. Our transport insurance covers
the value of your bike whilst being loaded, transported and
unloaded. This covers extends to contractors and agencies operating
on our behalf. For further information on transport insurance
details contact our office or via e-mail. |
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| What can I do to reduce my
price? |
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We believe that the quality of service
you will receive from Motorcycle Transport & Logistics is
well worth the cost. With us, you get more for your moving dollar.
True, there are other carriers, but can you put a price on peace
of mind? |
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| What if I believe the bike
has been damaged? |
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In the unlikely event of damage
occurring to your bike, all claims are handled separately
once the transporter has received the signed Bill of Lading,
noting the damages.
You cannot withhold or deduct monies from the C.O.D. amount
to cover damages that may have occurred in transit.
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